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Office Response Case Study

July 22nd, 2015

Office Response, based in Bristol, began trading in September 1999 and offers a range of contact centre services. The business has flourished since its inception as a direct result of development and retention of a satisfied client base.

CallScripter was tasked with streamlining Office Response’s contact centre operations while improving the performance and efficiency of their agents. The primary aims of raising service levels and reducing operating costs were imperative.

Office Response Case Study