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Posts Tagged ‘technology’

CallScripter announces exciting new Turkish partnership

December 17th, 2015

CallScripter, the global contact centre scripting solution, has announced a new partnership with innovative Turkish technology company, Sestanbul; this is a significant move for CallScripter into a non-English speaking territory and an opportunity for Sestanbul to increase their client reach by adding a new service to their portfolio.

As Sestanbul’s customers began requesting scripting solutions to improve their contact center’s operational efficiencies, Sestanbul resolved to find the best option on the market to add to their catalogue of services.

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Global Health Organisation Case Study

June 22nd, 2015

This customer case study highlights some of the benefits of integrating CallScripter into a global organisation.

The caller process was inefficient and the ability to change constrained by incumbent technology. Our client recognised they had problems, but even they were surprised when the figures were analysed, and we reported that calls were taking 25% longer than they thought!

CallScripter introduced a unified desktop solution from CallScripter and eLoyalty. The desktop application built with CallScripter coupled with eLoyalty’s icDesktop and Cisco dialer technology.

WARNING: Contains astounding figures!

Global Health Organisation Case Study


TeleNet Selects CallScripter to Increase Business Efficiency

October 16th, 2013

TeleNet Marketing Solutions, a market-leading lead generation and lead nurturing company have selected CallScripter, a global innovator in agent guidance and call scripting technology, to optimise outbound campaign management workflow and performance.

Deploying a premise-based agent scripting solution for its 260-seat call centre based in Bogart Georgia, USA, TeleNet will be using the unique enhancements offered by CallScripter to manage and maintain its lead quality assurance process and maximise the returns from outbound lead generation programs.

Highlights

  • Interactive script functionality providing Telenet with more functionality and greater automation when managing campaigns
  • Custom-built dashboards that support and streamline TeleNet’s existing quality assurance process
  • Time zone customizations to automate availability of records across multiple time zones
  • Mitel CTI integration to automate dialling and further increase agent productivity

Chris Engel, Vice President of Information Technology at TeleNet says,CallScripter will enable us to continue to improve our internal processes and provide an excellent platform for our continued growth. Moreover, it will allow us to leverage new techniques, add more efficient workflows for agents and quality assurance, and provide extended reporting capabilities for both management team and our client-base. We feel that CallScripter is the solution that will allow us the necessary flexibility and platform independence as technology continues to evolve. The commitment to continue to adapt to new opportunities and incorporate feedback from their customers gives us confidence that we will be well-positioned for the years ahead.”

Kevin Ellis, Sales Director at CallScripter, says, “We are honoured to be selected by Telenet to provide them with a solution that will allow them to expand and enhance their already successful contact centre offering. They are another example of our recent successes in the North American market, and we look forward to developing a successful relationship for many years to come.”

About TeleNet Marketing Solutions
TeleNet is a lead generation and leads nurturing company that outsources its services to companies that specialise in hardware, software, IT services, telecommunications, and financial services. TeleNet has expertise targeting Enterprise and SMB markets across multiple industries.

For more information visit www.telenetmarketing.com

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter remains dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are in Ipswich, the UK with regional partners worldwide.


CallScripter Selected for Avaya DevConnect Program

December 5th, 2012

Ipswich, Suffolk, UKCallScripter, an industry leading contact center scripting software solutions provider, today announced it has been selected by Avaya, a global provider of business collaboration and communication solutions, for membership as a Technology Partner in the Avaya DevConnect program.

CallScripter is the developer of a next generation web-based agent scripting application, which enables rapid set-up and deployment, improved call handling and sophisticated reporting of advanced inbound and outbound campaigns controlled via one easy-to-use and highly configurable graphical user interface.  As a DevConnect Technology Partner, CallScripter expects to deliver proven interoperability of their solutions with Avaya’s contact center portfolio, so that companies can  offer comprehensive solutions that overcome key industry challenges.

The Avaya DevConnect program promotes the development, compliance testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.

We are happy to be a part of Avaya’s DevConnect Program so we can expand our market reach and continue to develop our innovative agent scripting technology,” said David Everett, Commercial Director of CallScripter.  “By building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to improve speed time to deployment so businesses can quickly realise a benefit to their bottom line.”

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya’s strategy and value offered to Avaya customers.  DevConnect Technology Partners like CallScripter must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.

Technology Partners like CallScripter are helping Avaya expand the options available to its customers,” said Eric Rossman, Vice President, Developer Relations, Avaya.  “CallScripter’s next generation Agent Scripting solution will help businesses meet rigorous compliance controls, while empowering agents to be more effective.”

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About  CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity whilst improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter are a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, UK with regional partners worldwide. For more information visit www.callscripter.com

 


The Votes Are In! CallScripter Nominated for Regional Award

October 14th, 2009

CallScripter, the UK-based software solutions company and part of IPPlus PLC, are delighted to announce that they have been shortlisted for the East Anglian Business Awards 2009.

Seeing off stiff competition from across the region, CallScripter are now one of the three finalists for the Innovation and Technology Award 2009.

CallScripter has had an impressive year, and since the inception in 2001, our technologies, and indeed our developers have developed immensely, as have consumer needs. Now on the sixth version of the CallScripter software, the core business is still the scripting tool. However, the range has been expanded to facilitate both new and existing customers and their individual requirements.

Within a 12 month period, CallScripter has had five significant developments happen internally, all of which are directly linked to further enhancing the application and making life easier for clients.

The first of these developments is the introduction of CallScripter Hosted. We are now able to provide a fully hosted solution for our customers, ensuring that the implementation of CallScripter is even easier than before. Predictive dialling services have also been recently introduced into the CallScripter package; this means that we can now not only host a client’s solution but handle all of their dialling capabilities, while increase both dial rates and agent productivity. We have also developed a call recording system this year, enabling contact centres to implement a secure affordable recording strategy almost instantly.

Our CallScripter software has been further enhanced recently with the introduction of new scripting controls, multi-faceted language programming and a brand new set of controls, thus creating CallScripter version 4.2.

We have also developed a client specific ticketing solution for one of the world’s largest entertainment companies, Merlin Entertainments Group. Our developers have taken the existing CallScripter software and designed a brand new application, specifically designed to control the ticketing enquiries and bookings for Alton Towers, Thorpe Park, and The Dungeons, to name but a few.

The judges were impressed by not only CallScripter’s developments but also the standard of the entry, and the attention to detail. A site visit is to take place within the next two weeks, and the winner will be announced at a glittering awards ceremony on Thursday 19th November.

Kevin Ellis, CallScripter’s Sales Director, commented: “The whole team is thrilled to have been shortlisted for this award, and we hope that when the judges are contemplating our entry, they recognise the dedication and commitment our whole staff has put into the development of our company and in particular our software. We will be keeping our fingers crossed for 19th November!”