WRB Communications Chooses CallScripter

WRB Communications, a multi-channel contact centre BPO for healthcare manufacturers and service organisations selected CallScripter, a best of breed contact centre scripting software solution to enhance customer relationship management processes and increase sales and customer support for WRB’s client base.

Key features

  • New in-house solution that maintains and supports the regulatory business processes
  • Ability to introduce and manage simple or sophisticated client programs and campaigns
  • Efficient handling of customer interactions: Inbound patient support, and outbound telesales/telemarketing, e-detailing, video-detailing
  • Advanced data management and custom reports for each client

Steve Richardson-Frankton, International Partner Manager at CallScripter, says “We are delighted that WRB Corporation has selected CallScripter as its go to the market partner and solution of choice for WRB’s strategic initiatives in reaching out to healthcare professionals via tele-detailing, e-detailing, and video detailing. We look forward to a long and fruitful partnership between our two companies.”

Ron Abel, President of WRB Communications, says ”We found the CallScripter software extremely flexible and profitable. More importantly, the team at CallScripter is very responsive in helping us make changes and evolve our solution for our clients. As a service provider, we value partners that emphasise service and client satisfaction.”

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit www.callscripter.com

About WRB Communications
WRB Communications delivers multi-channel contact center solutions for healthcare manufacturers and service organizations. Founded as a drug information contact center in 1996, their services have expanded to include a broad range of relationship management programs focused on healthcare.

For more details visit www.wrbcorp.com