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The Team

The Team

Meet the team! CallScripter's team comprises of individuals from a variety of backgrounds with a formidable combined skill set. We work in an open plan office to prevent barriers to communication; This encourages a healthy working relationship among individuals and process clarity between departments. By working closely together, we can utilize our skills to deliver the best service possible.

Sales and Marketing

Kevin Ellis - Commercial Director

Kevin Ellis

Chief Executive Officer

After 5 years as a professional footballer with Ipswich Town Football Club, Kevin joined IPPlus as a Sales Manager. Kevin’s strong communication skills and hunger for success elevated him through the ranks to his current role as Commercial Director of CallScripter, responsible for the overall sales performance of CallScripter and forming the strategy for the business as a whole. Kevin’s understanding of CallScripter, its customers and its place within the market is second to none. As divisional leader, he strives to achieve his personal best and encourages the team to do the same. Kevin has also recently been appointed to the Board of Directors. In his spare time (when he gets any) Kevin is a keen swimmer and dedicated father of 3.

Wil Sokanovic

Wil Sokanovic

Sales Executive

Wil Sokanovic started his IPPlus career over a decade ago as an agent in our very own call centre, Ansaback. Over the ensuing years, Wil has demonstrated a commendable work ethic and dedicated enthusiasm. This has been duly recognised by the company and enabled Wil to work his way from agent through the ranks to service delivery manager. With Wil’s vast experience of the contact centre world and extensive knowledge of CallScripter’s scripting application, he was the perfect candidate to join our Sales team. Wil takes great pride in representing the brand and driving the business forward.

 

Elizabeth Millea - Marketing Manager

Elizabeth Brabner

Marketing Manager

Having worked in a variety of retail, customer service, FMCG and agency marketing roles, software development was a new industry for Elizabeth who joined CallScripter in 2014 after completing a degree in Business Management with a focus on Marketing. Elizabeth used her fresh perception of the business to implement a new approach to the marketing of CallScripter, resulting in a full rebrand and strategy shake up. Specializing in communications with emphasis on partner relations, Elizabeth is using her engagement abilities and knowledge of emerging marketing tools to raise the profile of CallScripter and its affiliates.  

Mitchell Liburd - Professional Services Consultant

Mitchell Liburd

Digital Marketing Analyst

After studying Computer Science and Digital Multimedia at Roehampton University, Mitchell joined IPPlus as a telecoms agent in our outsourcing contact centre, Ansaback. After just a few months, Mitchell’s capabilities were recognised by the management team and he was brought into CallScripter’s Professional Services team. Mitchell has also been involved with the training and implementation process where his demonstrable interpersonal skills and delivery expertise has resulted in a number of successful international training projects. In his current role as Digital Marketing Analyst, Mitchell is responsible for all of CallScripter's digital presences and is using his technical skills to drive this side of the business forward.  

Professional Services

Michael Hollett - Platform Delivery Specialist

Michael Hollett

Professional Services Manager

Mike gained a wide range of IT support and design experience before joining CallScripter to provide some much needed technical geekiness. His role as Professional Services Manager requires a high level of technical knowledge for which he is constantly brain-picked by the CallScripter team. Mike did start a University degree, however found his enjoyment of long out of hours work took priority.  

Rachael Drouet - Training and Education Manager

Rachael Drouet

Training and Education Manager

Rachael is responsible for CallScripter training and education, ensuring both new and existing users can use the software competently.  With over 17 years' experience in IT training she has developed both trainer-led and online training solutions, and particularly enjoys guiding new customers in understanding the benefits CallScripter can offer customers.  In her spare time Rachael enjoys running, lego building, playing football in the park and any other childish activities which can be disguised as "looking after my child".  

Rob Farrance - Helpdesk Support Analyst

Rob Farrance

Professional Services Consultant

Robert joined IPPlus as a call agent in 2009, moving quickly to shift supervisor and then senior client coordinator. His technical capabilities brought him to the attention of the CallScripter Professional Services team which he joined in 2015 as Helpdesk Support Analyst. Rob has shown exceptional initiative in this new role; demonstrating impeccable communication skills and problem solving techniques and has now taken on the role as Professional Services Consultant, managing customer projects. In his spare time Rob enjoys snow sports, squash and dodgeball.  

Anna Dixon - Professional Services Developer

Anna Dixon

Professional Services Consultant

Anna’s career in software spans over 7 years, since completing a BSc Honours in Computer Science at Hertfordshire University.  Anna is trained in project management which is reflected in her problem solving ability and aptitude for client management. As part of the Professional Services team, Anna works closely with our customers to achieve high levels of performance of our application. In her spare time, Anna enjoys swimming and is a keen cook.  

Elliott_Drewell

Elliott Drewell

Professional Services Consultant

Elliott Drewell has been with IPPlus for nearly two years as a Team Leader in our contact centre, Ansaback. After showing a particular interest in our software, which he has used on a daily basis during his time as a Customer Care Advisor, he has been recruited as a Helpdesk Analyst for CallScripter. As first line support, Elliott is responsible for prioritising, resolving and elevating helpdesk tickets and liaising with our client base. Elliott is an avid music fan and in his spare time loves to cook, ride his Harley Davidson and enjoys real coffee and ‘proper’ beer.

Aston_French

Aston French

Professional Services Consultant

Aston French obtained a BSc in Physics from Swansea University before completing his MSc in Astronautics and Space Engineering at Cranfield. One of Aston’s hobbies is playing computer games and making modifications to them, as part of a team effort. His zeal for all things tech and aptitude for group projects makes him the perfect candidate for his new role in CallScripter’s Professional Services team as a Support Analyst. Working closely with Mike Hollett, fellow tech enthusiast, Aston will be working on the platform delivery and maintenance of CallScripter. In his spare time, Aston volunteers for the British Heart Foundation and enjoys live music, squash and anything space related!

Development

Andrew Hemingway - Director of Development

Andy Hemingway

Development Director

After graduating from Suffolk University with a BSc honours degree in Software Engineering, Andrew joined the call centre division of IPPlus as a script builder. This role evolved to encompass the complex manipulation of applications to meet customer demands. This led to Andy’s move to CallScripter to work specifically with the software solution. Andy has worked in different areas of the business, giving him a profound knowledge of the product. He now oversees the Development Team.  

Chris Brown - Senior Developer (UI Specialist)

Chris Brown

Senior Developer (UI Specialist)

Chris is responsible for the continual improvement of usability of the CallScripter application. Most recently Chris’ graphical and server-side restructuring of the software has given birth to the new Synergy application. Chris’ professional experience is primarily with a variety Microsoft languages, whilst his freelance experience has generally been with PHP and other open source languages. When he’s not at work most of his time is spent with his wife and daughter as well as a bit of gardening and amateur beer/wine brewing.  

Karl Margerum - Developer (Integration Specialist)

Karl Margerum

Developer (Integrations Specialist)

Karl joined CallScripter with a wealth of development knowledge back in 2005. His role as Integrations Developer involves the comprehensive .net integration of CallScripter with remote EasyCall (DXI) hosted dialer platform, additional .net integration of CallScripter with numerous premise based telephony hardware and CRM style applications and remote webService based utilities and the maintenance and development of CallScripter’s web based contact centre solution. Out of work, Karl enjoys whipping up a storm in the kitchen, seeking out music new and old and is an active swimmer and biker.

Michael Ward - Product Tester

Michael Ward

Product Tester

Michael has over 10 years’ experience in software support at all levels from direct helpdesk to administration. As a CallScripter product tester, Michael is focused on the development of our new and existing software solutions. Michael is dedicated to finding ways to deliver quality software and is a dynamic problem solver.  

Hilary Sullivan - Product Tester

Hilary Sullivan

Product Tester & UI Graphic Designer

Hilary boasts a varied career in design before joining CallScripter in 2006 as Graphical User Interface Designer. In this role Hilary demonstrated her creative and technical capabilities in the design of the CallScripter application as well as the branding of corporate literature and websites. Hilary currently works alongside the development team, product testing for usability and assisting the marketing team with graphic design projects. Outside of work, Hilary spends the majority of her time with her little monsters sons.