Our Privacy Policy

This privacy policy sets out how CallScripter uses and protects any information that you give CallScripter when you use this website.

CallScripter is committed to ensuring that your privacy remains protected. Should we ask you to provide information which could identify you when using this site, we assure that collected information will only be utilised by this privacy statement.

CallScripter may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/07/2015.

1.What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and offers

2.What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

3.Use of your data with third parties

Your data may be shared within CallScripter Limited’s partner ‘Awaken Inteliigence Limited’ in order to fulfil your request and provide the best service for you.  As a business, CallScripter may share your personal data internally and with selected third-parties in the following circumstances:

Third-party service providers.

In order to carry out your requests, respond to your inquiries, various other features, services and materials available to you through our websites we share your personal data with third-party service providers that perform functions on our behalf, such as companies that: process payments, analyse data, provide customer service and sponsors or other third-parties that participate in or administer our promotions or third-parties have a reseller or partner agreement with Awaken. They have access to personal data needed to perform their functions but may not use it for other purposes. Further, they must process this personal data in accordance with this privacy policy and as permitted by applicable data protection laws and regulations.

Other third-parties.

Your personal data will also be used by us or shared with analytics companies or other third-parties in connection with marketing, promotional, data enrichment and other offers, as well as product information.

Business transfers.

Your personal data will be used by us or shared with Awaken subsidiaries for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets, subsidiaries or business units. In such transactions, your personal data generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, you consent otherwise). If another entity acquires us, our businesses or substantially all or part of our assets, or assets related to Awaken websites, your personal data will be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets.

Awaken Intelligence shares personal data internally or with third-parties for purposes described in this Privacy Policy. In most cases we will always try to ensure that any third party we use securely stores your data within the EEA.

If we do transfer personal data outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of the following safeguards:

  • Transfer to a non-EEA Country whose privacy legislation ensures an adequate level of protection of personal data to the EEA one;
  • Put in place a contract with the foreign third-party that means they must protect personal data to the same standards as the EEA; or
  • Transfer personal data to organisations that are part of specific agreements on cross-border data transfers with the European Union (e.g., Privacy Shield, a framework that sets privacy standards for data sent between the United States and the European countries).


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file stored on your computer’s hard drive upon receive permission to do so. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify visited pages; this helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can decide to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, this may prevent you from taking full advantage of the website.

5.Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

6.Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@callscripter.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal data to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to CallScripter, 75 Basepoint, The Havens, Ransomes Europark, Ipswich, IP3 9BF, UK.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

7.Website Disclaimer

The information contained on this site is for general information purposes only. CallScripter provides the information, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, about the completeness, accuracy, reliability or availability on the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this site, you can link to other websites which are not under the control of CallScripter. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, CallScripter takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

8.Email Disclaimer

CAUTION – The views expressed in email, while mailed from CallScripter Ltd mail gateway, are not necessarily those of “CallScripter Ltd” or its subsidiaries. In such case the company accepts no responsibility. If confirmation is required then contact the Company Secretary.

9.Company Emails

If an email is clearly intended to originate from and in the name of the company, it will state, in the body of the email, from  “CallScripter” or “Awaken”. In this event the information included in this email may be confidential and is intended only for the addressee. Access to this email by anyone else is unauthorised. If you are not the addressee, any disclosure, copying or distribution or any action taken or omitted to be taken in reliance on it, by you is prohibited and may be unlawful. Disclosure to any party other than the addressee, whether inadvertent or otherwise is not intended to waive privilege or confidentiality. If you are the addressee the contents of this email is intended for your use only, it may not be forwarded to any third party, without first obtaining written authorisation from the Company Secretary.

10.Personal Emails

Where an email has not been signed off from “CallScripter”or “Awaken”, it is personal and is not authorised or sent on behalf of, nor does it create any legal relations in respect of the sender’s employer or any other party. The email is the sole responsibility of the sender personally.