AnswerNet provides customisable inbound, outbound and E-bound call centre and outsourcing services for over 35,000 clients throughout North America. Their need was for a cost effective, and robust technology solution that could be seamlessly implemented. CallScripter delivered a premise-based solution in 2010 to meet this demand.
Key highlights of the case study:
- Easy customisation
- Flexible training methods
- Continued support utilised
- Reduced scripting time
- Improved reporting
- Increased customer satisfaction
Click on the link bellow to take a look at our Case Study.