Part of the AIM listed County Contact Centres PLC, CallScripter is an enhanced customer interaction software suite specifically developed for contact centres, telesales and telemarketing operations. Our clients gain major benefits by introducing CallScripter's dynamic scripting environment into their organisation. The software facilitates the rapid set-up, handling and reporting of sophisticated inbound, outbound and e-mail campaigns.

Scripting adds value to any campaign by assuring agents provide a consistent message, streamlining interactions with customers, ensuring data quality whilst making agents more effective. CallScripter additionally enables you to easily create, manage and amend your campaigns within the shortest timeframe requiring the least technical knowledge possible.

Our current client list consists of companies from a wide range of industries including Outsourcers, Financial Services, Helpdesk, Telemarketing, Internet Providers, Accident Management and Charities.

Key Drivers
Scripting is sometimes viewed in a very negative way, sceptics claim scripts force agents to act like "Robots". However there are many reasons why a good flexible scripting tool can assist in making your call centre a more productive and happy place to work!

Three areas where CallScripter can provide return on investment are:

Compliance
In heavily regulated industries scripting is necessary to ensure best practices and compliance regulations are constantly and consistently adhered to. CallScripter:

• Ensures best practice
• Ensures consistency
• Ensures adherence to regulatory procedures
• Ensures all data is captured correctly & accurately

Multi Tasking
Outsourced call centre agents are often expected to make/take calls on behalf of hundreds of different companies during a single shift. CallScripter assists by:

• Providing agents with script knowledge without specific client training
• Allowing agents to rotate within Contact Centre teams
• Guiding agents through the communication process

Agent Training
CallScripter's flexible architecture allows it to act as a "dashboard" connecting all the applications to one single point of entry resulting in:

• Reduction in training time for agents
• Uniformed approach to training schedule
• Controlled learning structure

Click here to contact us for a demonstration.

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