CallScripter is an advanced software application developed to enable organisations from any industry to streamline their Contact Centre operations. Based upon Microsoft standards, our open architecture allows for easy integration into 3rd party complementary applications and is available as a premise based or SaaS offering. CallScripter provides a platform for our clients to implement Inbound, Outbound, Email & CRM campaigns through one simple and consistent interface.
Predictive dialling is the process which allows the dialler to take account of all agent and telephony events, and launches multiple calls in order to reduce agent wait time.
Let it snow, let it snow, let it snow... 12 Jan 2010
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CallScripter Hosted is a complete Call Centre solution designed for companies that require the advanced features offered by CallScripter without the challenges of hosting in-house.
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