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Archive for August, 2015

CallScripter Attends Avaya PDSUG in Orlando, FL

August 12th, 2015

CallScripter is delighted to announce that they are once again attending the Predictive Dialer System User Group (PDSUG) conference in the United States. This conference has been held in Las Vegas for the last few years so we are looking forward to a change of location. The event, being held this year at the Holiday Inn across from Universal Studios, Orlando, brings together a mix of Avaya users. As an exhibitor, CallScripter benefit from being able to partake in the educational seminars and workshops, while also showcasing our scripting application and its integration with the Avaya product suite through demonstrations.

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Telephone Fundraising Experts

August 12th, 2015

This organisation specialising in solutions for fundraising via telephone was formed in 2002. Now six years on, they provide the very best fundraising services that the charity sector has to offer. They work with over 70 charity clients and form nearly 20,000 contacts a week, to secure donations.

Key Highlights

  • Existing partnership has evolved
  • Reduced abandoned calls
  • Manage data in queues
  • Fully integrated software
  • Ability to upload multiple lines of data

Click on the link below to take a look at our Case Study.

Telephone fundraising experts case study

CallScripter Synergy

August 11th, 2015

The CallScripter Synergy application datasheet is now available. This document provides an overview of our latest scripting solution.

Highlights of the application include:

  • Social platforms integration
  • cross-browser compatibility
  • simple to use the toolbar with increased functionality
  • the campaign drove system
  • built in tips and tricks feed
  • application tour guide

Synergy Data Sheet

Using CIM Systems for First Contact Resolution

August 3rd, 2015

Managing a modern contact centre means grappling with several requirements that, at first sight, appear to be totally at odds with each other. For example, on the one hand, is contact centre efficiency; on the other is customer satisfaction.

Studies have shown that First Contact Resolution (FCR) is a significant metric that contact centres must measure. Increasing FCR rates provides three key benefits; customer satisfaction increases, operating costs decrease, and contact centre generated revenues increases.

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