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Managing customers across a range of channels in the motor industry

May 26th, 2017

The relationship between consumers and their cars is changing:  middle-aged buyers are increasingly concerned with environmental friendliness and younger generations see their car as something they use rather than own.

So, developing customer loyalty has never been more important. With 80% of consumers using multiple devices to research a vehicle purchase and 52% visiting the dealer’s website, it is vital that dealers provide a coherent, engaging and, above all, useful customer experience.

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Synergy, the solution, is available now!

May 17th, 2017

Synergy is the latest offering from the renowned CallScripter Development team.

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Synergy Debuts at CX17 Customer Experience Event

May 11th, 2017

Workflow engine provider demoes integration with the Genesys Customer Experience Platform

IPSWICH, UK– May 9, 2017 – Synergy, part of the Yonder Digital Group, will demonstrate its scripting and process optimisation solutions at CX17, the industry’s premier customer experience event. Taking place May 22-25 in Indianapolis and June 7-9 in Brussels, CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX17 combines the best of G-Force and Interactions in its debut year since Genesys completed its late 2016 acquisition of Interactive Intelligence.

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Synergy to attend CX17

April 20th, 2017

We are excited to announce that we will be attending CX17 in Indianapolis from May 22-25, as Synergy.

As CallScripter, we have attended Interactive Intelligence’s annual partner event, Interactions, for over 10 years. Now that Genesys has acquired Interactive Intelligence, the conference has grown to encompass existing customer and partners from both organisations. For us, this is the perfect opportunity to showcase the new age of CallScripter; Synergy.

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Focus on…Elliott Drewell

March 3rd, 2017

Name: Elliott

Aka: El, Els, Smells

Job title: Helpdesk Support Analyst

Time in the company: 2.5 yrs

Where did you start: Call Centre Agent

Route of progression: Call Center, Team Leader, Helpdesk Support Analyst

What does your job entail day to day? Assisting customers with issues with the product, completing internal infrastructure/software/administrative tasks.

What is your favourite part of the job? I feel like I learn a lot of new things every day, and I love the feeling you get when you get your head round something challenging.

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