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CallScripter announces exciting new Turkish partnership

December 17th, 2015

CallScripter, the global contact centre scripting solution, has announced a new partnership with innovative Turkish technology company, Sestanbul; this is a significant move for CallScripter into a non-English speaking territory and an opportunity for Sestanbul to increase their client reach by adding a new service to their portfolio.

As Sestanbul’s customers began requesting scripting solutions to improve their contact center’s operational efficiencies, Sestanbul resolved to find the best option on the market to add to their catalogue of services.

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Rewarding your agents at Christmas

November 18th, 2015

Tis the season to be jolly! But are all our employees are feeling the festive cheer? Back office staff often enjoy time out to hang Christmas decorations, gather for snacks of mince pies and gingerbread and discuss plans for the holiday season. In many contact centres, this relaxed joviality in the run up to Christmas is not applicable to agents as their workload increases and stress levels can run high.

As customer service agents are on the front line of our businesses, shouldn’t we be ensuring that they too are getting into the festive spirit? After all, a motivated and enthusiastic workforce is fundamental to the success of a business. Here are some simple and economical ways in which we can ensure that all our employees feel valued and happy in the run up to, and during, the Christmas period.

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Another Successful CCExpo!

November 13th, 2015

Last month CallScripter attended the Customer Contact Exposition in London’s Olympia. Once again, it was a heavily attended conference. Some of the main highlights this year were Matthew Dixon’s session on enhancing the customer experience in the Leadership Arena, Peter Tilbury and Parham Saebi’s presentation on Building and Sustaining Effective Partnerships and Interactive Intelligence’s IKEA case study. And of course, we can’t forget The Call Centre’s Nev Wilshire with his active session in the Leadership Arena!

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