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Archive for October, 2015

Genesys Integration

October 28th, 2015

CallScripter is the alternative advanced scripting solution to Genesys Agent Scripting (GAS) for IW8 and Genesys Agent Desktop (GAD).

Genesys Interaction Workspace is a smart-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications they need.

Genesys Product Datasheet


CallScripter announces latest Avaya compliance

October 27th, 2015

Ipswich, UK — CallScripter, a leading Contact Center software provider, today announced that its CallScripter 4.5 customer service application is compliant with the principal contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.

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Deployment Information

October 2nd, 2015

CallScripter is an intuitive Agent Scripting application designed by contact centre specialists. The application guides your agents through complex interactions using a mechanism of conversational prompts and peripheral applications. Agents can view information such as customer history, company websites, and geographical information, providing them with a complete picture of the client, allowing them to guide the interaction to the optimum outcome.

We offer some options when it comes to deploying our software. Our team will discuss your requirements in depth, to make sure you choose the package that works best for you.
Take a look at our ‘at a glance’ buying options on our Deployment Data Sheet.

KidZania Case Study

October 2nd, 2015

KidZania blends education with entertainment in London’s 75,000sq.Ft child-size city. Kids can independently visit more than 60 new establishments that include a Bank, Hospital, Police Station, Fire Station, Aviation Academy and Theatre. Designed to empower kids, KidZania gives them the confidence to challenge themselves and inspire them to explore the world of opportunities. Each activity offers a unique role-play experience where children learn financial literacy, careers, teamwork, independence and real-life skills.

KidZania needed to provide exceptional service to customers to build a strong reputation in a market where data security is a hot topic in the media. By working together, PCI-PAL and CallScripter were able to deliver a fully integrated unified agent desktop coupled with a secure payments application.

Read the Kidzania case study to discover how IPPlus enabled KidZania to launch ticket sales successfully.