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Posts Tagged ‘CallScripter’

CallScripter Joins the Genesys AppFoundry

April 5th, 2016

Contact centre scripting solution, CallScripter, is pleased to announce availability of their CallScripter Synergy solution on the Genesys AppFoundry, a marketplace for world-class customer experience applications, integrations and services.

5th April 2016, Ipswich, UK
Genesys are market leaders within the customer experience industry, enabling organisations to deliver impeccable customer service whilst reducing effort and increasing revenue. CallScripter, the premium provider of agent scripting for Customer Engagement Centres across the globe are delighted to have updated their status to become a Technology Partner and in turn publish the app to the AppFoundry. The AppFoundry is a marketplace platform for developers, independent software vendors (ISVs), value add resellers (VARs), and customers to discover new solutions to enhance their Genesys environment.

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The History and Development of CallScripter

April 30th, 2015

CallScripter has been a leading contact centre software developer for over a decade, and we have grown considerably as part of the IPPLUS group. But where did it all begin? Here is a quick history of how CallScripter went from IPPlus’s ‘experiment’ to a successful global organisation.

In the beginning

…there was Ansaback. Established in 1998 as an outsourcing contact centre, part of IPPlus PLC (then known as County Contact Centres PLC). Over the last 15 years, this small contact centre has evolved into a highly regarded contact solutions service with a commendable client list.

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Another Busy Call Centre Expo for CallScripter

October 29th, 2013

CallScripter, a market leader in agent guidance and call scripting technology showcased its cutting-edge agent scripting technology at the Call Centre and Customer Management Expo on the 2nd and 3rd October. As per previous years, the exhibition was once again packed with the latest contact centre management trends and insights, innovative developments in technology and networking opportunities.

Galina Solopova, Marketing Communications Manager at CallScripter, says, “An excellent event as always. The show was well managed and organised allowing us to showcase our contact centre scripting application to current customers and build new customer relationships. We were pleasantly surprised by the quality of the attendees and discussions that we had during the demo sessions. ”

Additional resources
http://www.callcentre.co.uk

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit www.callscripter.com


CallScripter Selected for Avaya DevConnect Program

December 5th, 2012

Ipswich, Suffolk, UKCallScripter, an industry leading contact center scripting software solutions provider, today announced it has been selected by Avaya, a global provider of business collaboration and communication solutions, for membership as a Technology Partner in the Avaya DevConnect program.

CallScripter is the developer of a next generation web-based agent scripting application, which enables rapid set-up and deployment, improved call handling and sophisticated reporting of advanced inbound and outbound campaigns controlled via one easy-to-use and highly configurable graphical user interface.  As a DevConnect Technology Partner, CallScripter expects to deliver proven interoperability of their solutions with Avaya’s contact center portfolio, so that companies can  offer comprehensive solutions that overcome key industry challenges.

The Avaya DevConnect program promotes the development, compliance testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.

We are happy to be a part of Avaya’s DevConnect Program so we can expand our market reach and continue to develop our innovative agent scripting technology,” said David Everett, Commercial Director of CallScripter.  “By building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to improve speed time to deployment so businesses can quickly realise a benefit to their bottom line.”

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya’s strategy and value offered to Avaya customers.  DevConnect Technology Partners like CallScripter must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.

Technology Partners like CallScripter are helping Avaya expand the options available to its customers,” said Eric Rossman, Vice President, Developer Relations, Avaya.  “CallScripter’s next generation Agent Scripting solution will help businesses meet rigorous compliance controls, while empowering agents to be more effective.”

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About  CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity whilst improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter are a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, UK with regional partners worldwide. For more information visit www.callscripter.com

 


CallScripter Enters into Strategic Partnership

July 2nd, 2012

2 July 2012, Ipswich – CallScripter, an industry leading contact centre scripting software solutions provider and Consilium, a leading Unified Communications company have today announced a partnership to improve contact centre scripting experience and efficiency in customer service delivery across the Asia Pacific contact centre markets.
The aim of this collaboration is to strengthen both parties’ integrated solutions offering to clients and expand the Asian and Pacific presence through the globalisation of cutting-edge and multi-channel contact centre solutions. Together, CallScripter and Consilium are hoping to enhance the market’s scripting awareness to help clients to drive reduced average handling time and increased customer satisfaction while minimising operational costs and maximising agent productivity.

Key facts
– Real-time and consistent multi-channel and multi-lingual communications
– Inbound and outbound advanced scripting workflow process
– Live call management and tailored agent dashboards for performance measurement
– Monitoring and reporting suite
– Open architecture for easy integration into the third party complimentary applications

Steve Richardson-Frankton, International Partner Manager at CallScripter, says “The Consilium partnership will significantly strengthen CallScripter’s market presence in the region, deliver a great all-round customer experience and ensure excellent client support. Additionally, Consilium will bring a wealth of systems integration experience and an enviable track record in successfully delivering enterprise voice and contact centre solutions.” Stephen Richardson-Frankton continues, “Consilium is one of the most extensive sales and support organisations of its kind and has provided sophisticated solutions to the international contact centre market – and its experience of deploying Cisco and Genesys-based contact centre solutions is unparalleled.

Pramod Ratwani, Founder & CEO at Consilium Software says “Delivering compelling state of the art Unified Communications Solutions to customer delight is core to Consilium’s vision. Our partnership with CallScripter strengthens our commitment to customers & prospects, and we are excited to leverage our Asia Pacific presence, engineering expertise and CallScripter solution set to enhance customer experience further.”

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit www.callscripter.com

About Consilium Software
Consilium Software develops Unified Communications (UC) software and solutions for enterprises and contact centres. Consilium Software offers a complete solutions platform for Unified Communications with alliance products, Consilium technology powered services, Consilium’s proprietary Uni™ products and applications, and infrastructure management. Consilium Software is headquartered in Singapore, with subsidiaries and fully-staffed branch offices in India, Malaysia (Kuala Lumpur), Canada (Toronto) and Taiwan (Taipei City).

For more information visit www.consiliuminc.com