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Posts Tagged ‘customer interactions’

WRB Communications Chooses CallScripter

July 25th, 2012

WRB Communications, a multi-channel contact centre BPO for healthcare manufacturers and service organisations selected CallScripter, a best of breed contact centre scripting software solution to enhance customer relationship management processes and increase sales and customer support for WRB’s client base.

Key features

  • New in-house solution that maintains and supports the regulatory business processes
  • Ability to introduce and manage simple or sophisticated client programs and campaigns
  • Efficient handling of customer interactions: Inbound patient support, and outbound telesales/telemarketing, e-detailing, video-detailing
  • Advanced data management and custom reports for each client

Steve Richardson-Frankton, International Partner Manager at CallScripter, says “We are delighted that WRB Corporation has selected CallScripter as its go to the market partner and solution of choice for WRB’s strategic initiatives in reaching out to healthcare professionals via tele-detailing, e-detailing, and video detailing. We look forward to a long and fruitful partnership between our two companies.”

Ron Abel, President of WRB Communications, says ”We found the CallScripter software extremely flexible and profitable. More importantly, the team at CallScripter is very responsive in helping us make changes and evolve our solution for our clients. As a service provider, we value partners that emphasise service and client satisfaction.”

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit www.callscripter.com

About WRB Communications
WRB Communications delivers multi-channel contact center solutions for healthcare manufacturers and service organizations. Founded as a drug information contact center in 1996, their services have expanded to include a broad range of relationship management programs focused on healthcare.

For more details visit www.wrbcorp.com


CallScripter and Sunnyphone Collaborate

May 16th, 2012

16 May 2012, Ipswich – CallScripter, an industry leading contact centre scripting software solutions provider and Sunnyphone, a market leading vendor specialising in the implementation of telecommunications solutions for contact centres in France and North Africa, have today announced a partnership to improve contact centre productivity and customer service in the French and North African contact centre markets.

The partnership between CallScripter and Sunnyphone will enable efficient implementation and integration of multi-channel, sophisticated and easy-to-use scripting-based agent desktop solutions which will help contact centres to drive operational excellence while improving customer satisfaction and revenue. Together, both companies are looking to revolutionise the contact centre scripting experience by providing the contact centre agents with the ability to execute great quality of service via personalised and engaging customer conversations.

Steve Richardson-Frankton, International Partner Manager at CallScripter, says “Sunnyphone brings to the partnership a wealth of systems integration experience and an impressive track record in successfully delivering enterprise contact centre solutions in France and throughout the North African region. Sunnyphone is ideally equipped to market and support CallScripter’s leading multi-lingual ‘agent scripting’ solution throughout these expanding markets and we are delighted to add Sunnyphone to the rapidly growing CallScripter partner community”.

Bruno Delisle, Commercial Director at Sunnyphone, says “Sunnyphone are proud to partner with CallScripter, a market leader in scripting software solutions, and we believe our collaboration is a crucial step forward to enable smarter contact centre solutions for the French and North African markets.”

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit www.callscripter.com

About Sunnyphone
Sunnyphone specialises in Customer Relationship Management strategies focusing on design services and integration of voice and data convergence solutions. Sunnyphone is dedicated to providing cutting-edge tools and solutions to assist leading companies in the implementation process and improve efficiency and operational performance. Sunnyphone’s services rely on strong partnerships with telecom market leaders such as Avaya, Nortel, Conecteo, Digium-Asterisk, Genesys, Nixxis.

For more information visit www.sunnyphone.fr