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Posts Tagged ‘development’

CallScripter Joins the Genesys AppFoundry

April 5th, 2016

Contact centre scripting solution, CallScripter, is pleased to announce availability of their CallScripter Synergy solution on the Genesys AppFoundry, a marketplace for world-class customer experience applications, integrations and services.

5th April 2016, Ipswich, UK
Genesys are market leaders within the customer experience industry, enabling organisations to deliver impeccable customer service whilst reducing effort and increasing revenue. CallScripter, the premium provider of agent scripting for Customer Engagement Centres across the globe are delighted to have updated their status to become a Technology Partner and in turn publish the app to the AppFoundry. The AppFoundry is a marketplace platform for developers, independent software vendors (ISVs), value add resellers (VARs), and customers to discover new solutions to enhance their Genesys environment.

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Business Process in the Contact Centre

July 9th, 2015

All organisations rely on a level of business process to operate efficiently. These methods help us to achieve our business objectives which are crucial to the success and development of our organisations. The customer-facing nature of contact centres requires a high need for well-defined business processes. This fact sheet illustrates how CallScripter will enable you to achieve the most fundamental contact centre objectives.

Business Process Fact Sheet

 


CallScripter Brochure

June 22nd, 2015

CallScripter has been revolutionising customer communications within the contact centre for over ten years. We pride ourselves on being experts in the customer contact industry and pioneers in the development of superior software. Our brochure gives a quick introduction into how implementing our Agent Scripting Solution will transform your contact centre performance.

CallScripter Brochure