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Posts Tagged ‘Europe’

CallScripter at Call Centre Expo 2012

October 18th, 2012

CallScripter, an industry leading contact centre scripting software solutions provider exhibited at the Call Centre Expo 2012 in London Olympia earlier this month.

The exhibition was a perfect opportunity for the end-users and solution providers to come together, share best practices and experiences, moreover explore the latest technology and innovations in the contact centre industry.

Call guidance and scripting have always been a very popular topic in the customer service sector and as a scripting technology leader, we were jubilant to get the opportunity to showcase our cutting-edge and easy-to-use software application to the industry professionals who gathered from all over the world.

For more information about the show, please visit callcentre.co.uk


Finalists for European Call Centre Awards

September 9th, 2010

CallScripter is delighted to announce that they have reached the finals of the European Call Centre Awards 2010. Nominated within the ‘Product of the Year’ category, CallScripter has been recognised for their innovative best of breed scripting solution.

A multitude of new integrations have been implemented throughout the 12 month period that forms the basis of the judging criteria, including:

  • The ability to use XML controls in the script; this has dramatically increased functionality available when pulling data from third party databases. The XML Select Control renders information (primarily returned from SQL statements) to the screen, using JavaScript so that there is no page refreshing. The details will appear as soon as the data is returned from SQL. Also, this allows for greater flexibility on how the data can be presented to the agents, grids, tables and even dynamic charts and graphs.
  • Full-functionality in numerous languages, making it suitable for international use. When multi-national implementations are required, the software will allow you to effortlessly run multilingual campaigns, meaning that agents can switch between languages automatically, and reporting can be done separately or across all languages used.
  • Additionally, the back end of the application itself is now based upon a language file that supports localisation in the following languages: UK English, Dutch, French, German, Turkish, Spanish, Ukrainian, Russian, and new for 2010, Hungarian.
  • In distributed contact centres that may span across many countries, back office users can also now localise CallScripter into their language from one central installation of the product.
  • The significantly enhanced layout, appearance and functionality will dramatically change the way users can build scripts, and make the agent experience that much more productive, and time-efficient.
  •  ‘Compound Controls’ have been introduced; this allows groups of controls to be joined into a single ‘compound control’ and added via a single click, for example, address and contact fields, making the controls more uniform, more predictable and more reliable.
  • The Awards take place on Tuesday 21st September, and although facing stiff competition in the form of six other finalists, fingers are crossed for a triumphant