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Posts Tagged ‘Genesys’

Synergy Debuts at CX17 Customer Experience Event

May 11th, 2017

Workflow engine provider demoes integration with the Genesys Customer Experience Platform

IPSWICH, UK– May 9, 2017 – Synergy, part of the Yonder Digital Group, will demonstrate its scripting and process optimisation solutions at CX17, the industry’s premier customer experience event. Taking place May 22-25 in Indianapolis and June 7-9 in Brussels, CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX17 combines the best of G-Force and Interactions in its debut year since Genesys completed its late 2016 acquisition of Interactive Intelligence.

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Synergy to attend CX17

April 20th, 2017

We are excited to announce that we will be attending CX17 in Indianapolis from May 22-25, as Synergy.

As CallScripter, we have attended Interactive Intelligence’s annual partner event, Interactions, for over 10 years. Now that Genesys has acquired Interactive Intelligence, the conference has grown to encompass existing customer and partners from both organisations. For us, this is the perfect opportunity to showcase the new age of CallScripter; Synergy.

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CallScripter Joins the Genesys AppFoundry

April 5th, 2016

Contact centre scripting solution, CallScripter, is pleased to announce availability of their CallScripter Synergy solution on the Genesys AppFoundry, a marketplace for world-class customer experience applications, integrations and services.

5th April 2016, Ipswich, UK
Genesys are market leaders within the customer experience industry, enabling organisations to deliver impeccable customer service whilst reducing effort and increasing revenue. CallScripter, the premium provider of agent scripting for Customer Engagement Centres across the globe are delighted to have updated their status to become a Technology Partner and in turn publish the app to the AppFoundry. The AppFoundry is a marketplace platform for developers, independent software vendors (ISVs), value add resellers (VARs), and customers to discover new solutions to enhance their Genesys environment.

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Understanding the Future of the Customer Conversation

April 24th, 2012

CallScripter team is back in the UK after an exciting trip to the US and a well-organised and inspiring three days with Genesys in Seattle.

At this year’s partner event, the focus was on finding best practices on how to ‘Save the World from Bad Customer Service’ and creating new interesting conversations via a mobile platform, web chats, social networks and traditional communications channels. We’ve learnt the importance of engaging with the customer emotionally and proactively and make the communications process effortless by helping the consumer across channels, devices and time.

Today’s consumers demand a 360-degree approach from us as well as interaction simplicity, hence why it is vital for modern contact centres to invest in an interactive and multi-channel solution to deliver excellent customer service and support and increase customer loyalty.