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Posts Tagged ‘partnership’

Synergy to attend CX17

April 20th, 2017

We are excited to announce that we will be attending CX17 in Indianapolis from May 22-25, as Synergy.

As CallScripter, we have attended Interactive Intelligence’s annual partner event, Interactions, for over 10 years. Now that Genesys has acquired Interactive Intelligence, the conference has grown to encompass existing customer and partners from both organisations. For us, this is the perfect opportunity to showcase the new age of CallScripter; Synergy.

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CallScripter Joins the Genesys AppFoundry

April 5th, 2016

Contact centre scripting solution, CallScripter, is pleased to announce availability of their CallScripter Synergy solution on the Genesys AppFoundry, a marketplace for world-class customer experience applications, integrations and services.

5th April 2016, Ipswich, UK
Genesys are market leaders within the customer experience industry, enabling organisations to deliver impeccable customer service whilst reducing effort and increasing revenue. CallScripter, the premium provider of agent scripting for Customer Engagement Centres across the globe are delighted to have updated their status to become a Technology Partner and in turn publish the app to the AppFoundry. The AppFoundry is a marketplace platform for developers, independent software vendors (ISVs), value add resellers (VARs), and customers to discover new solutions to enhance their Genesys environment.

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CallScripter announces exciting new Turkish partnership

December 17th, 2015

CallScripter, the global contact centre scripting solution, has announced a new partnership with innovative Turkish technology company, Sestanbul; this is a significant move for CallScripter into a non-English speaking territory and an opportunity for Sestanbul to increase their client reach by adding a new service to their portfolio.

As Sestanbul’s customers began requesting scripting solutions to improve their contact center’s operational efficiencies, Sestanbul resolved to find the best option on the market to add to their catalogue of services.

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Telephone Fundraising Experts

August 12th, 2015

This organisation specialising in solutions for fundraising via telephone was formed in 2002. Now six years on, they provide the very best fundraising services that the charity sector has to offer. They work with over 70 charity clients and form nearly 20,000 contacts a week, to secure donations.

Key Highlights

  • Existing partnership has evolved
  • Reduced abandoned calls
  • Manage data in queues
  • Fully integrated software
  • Ability to upload multiple lines of data

Click on the link below to take a look at our Case Study.

Telephone fundraising experts case study

AVDS Partners with CallScripter

July 28th, 2015

To maintain customer loyalty and develop and nurture a smarter workforce for its customers, Automated Voice & Data Solutions (AVDS) has partnered with CallScripter. CallScripter is a leading contact center software provider that enables a small or big business to streamline their contact center operations, reduce costs, adhere to compliance regulations and improve efficiency for a holistic customer journey across all touchpoints.

Read the full story in this press release from AVDS.

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