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Posts Tagged ‘scripting solution’

Inspired Outsourcing

July 28th, 2015

Contact centre outsourcers, Inspired, of Newcastle upon Tyne engaged the services of CallScripter to provide a scripting solution that would support the broad range of services they offer their customers and also have the ability to grow with the business.

Key highlights of this case study include:

  • Flexible solution
  • Easily configurable for future requirements
  • Innovative solutions
  • No need for a dedicated dialer manager or IT resource

Click on the link below to take a look at our Case Study.

Inspired Case Study


Merlin Entertainments Case Study

June 19th, 2015

Merlin Entertainments Group own and operate many household name attractions across the world. Madame Tussauds, Sea Life Aquariums, Legoland, The London Eye amongst many others. They work in Europe, Australia, Asia, and the USA.

CallScripter used their powerful scripting software capabilities to provide a single interactive desktop application capable of real-time communication with all the attraction ticketing servers.

Key highlights include:

  • 15% increase in call quality and customer satisfaction
  • Reduced average call handling time
  • 25% increase in global sales
  • Reduced training costs

Merlin Entertainments talks about their incredible success rates since implementing CallScripter. Click on the link below to take a look at our Case Study.

Merlin Case Study