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Posts Tagged ‘unified desktop’

Global Health Organisation Case Study

June 22nd, 2015

This customer case study highlights some of the benefits of integrating CallScripter into a global organisation.

The caller process was inefficient and the ability to change constrained by incumbent technology. Our client recognised they had problems, but even they were surprised when the figures were analysed, and we reported that calls were taking 25% longer than they thought!

CallScripter introduced a unified desktop solution from CallScripter and eLoyalty. The desktop application built with CallScripter coupled with eLoyalty’s icDesktop and Cisco dialer technology.

WARNING: Contains astounding figures!

Global Health Organisation Case Study